At Shoe Style Sales, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You have 15 days from the date of receipt to initiate a return or exchange.
Non-Returnable Items
Based on our product menu and website content, the following items are non-returnable:
- House Shoes
- Slippers
These items are considered personal hygiene products and cannot be returned for health and safety reasons.
Returns & Exchanges Process
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Ship Your Item: Package your item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
- Inspection & Processing: Once we receive your item, our team will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item has been received and inspected. Shipping costs for exchanges will be covered by Shoe Style Sales.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Shoe Style Sales Team,
I would like to request a [return/exchange] for my recent order (#12345). The reason for my request is [briefly explain the reason].
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at:
Email: [email protected]
Address: 224 Stratford Court, Raleigh, US 27529
Thank you for shopping with Shoe Style Sales. We appreciate your business and are here to ensure you have a positive shopping experience.