Product Questions
1. What types of shoes do you offer?
We offer a wide range of footwear including Ankle boots, Ballerinas, Boots, Business shoes, Flat shoes, House Shoes, Lace-up shoes, Loafers, Men’s Shoes, Mules, Open shoes, Pumps, Sandals, Slippers, Sneakers, and Women’s Shoes.
2. Are your shoes suitable for all seasons?
Yes, our collection includes shoes suitable for all seasons, from summer sandals to winter boots.
3. Do you offer new products regularly?
Yes, we frequently update our inventory with new products to keep up with the latest trends.
Order and Delivery Questions
1. How long does it take to process my order?
Orders are typically processed within 1-2 business days. During peak seasons, processing may take slightly longer.
2. What are my shipping options?
We offer two shipping methods: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days).
3. How can I track my order?
Once your order is dispatched, you will receive a tracking number to monitor your package’s status on the courier’s website.
Returns and Exchanges
1. What is your return policy?
You can return items within 15 days of receiving them, provided they are in their original condition and packaging.
2. How do I initiate a return or exchange?
Please contact our customer support at [email protected] to initiate a return or exchange.
Account and Payment Questions
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Can I change my account information?
Yes, you can update your account information by logging into your account on our website.
Customer Support
1. How can I contact customer support?
You can reach our customer service team at [email protected] for any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Shoe Style Sales. We are committed to providing you with a seamless shopping experience and stylish footwear. If you have any further questions, feel free to contact us!